When it comes to roof replacement, customer service may not be a top concern when selecting a contractor…
Before a roofing crew arrives, tarps cover doors and windows, and vehicles can block your driveway, making it tricky to come and go.
How can you avoid stress and maintain peace of mind during your roof replacement? Hire a job site supervisor.
On-site customer service isn’t something most homeowners expect to request. Often, you don’t realize you need it until the crew is on your roof.
A supervisor, usually an experienced roofer, provides technical guidance, ensures the replacement meets your contract, and communicates directly with you. This role minimizes costly misunderstandings and keeps the project running smoothly.
Below, we highlight the benefits of on-site customer service and explain why you should confirm with your roofer whether this support is included before hiring.
1. Communication
Communication can be challenging when a roofing crew works 20 or 30 feet in the air. If you have questions about protecting your landscaping or confirming your shingle color, a job site supervisor provides answers and regular status updates.
Roof replacement can be intrusive. Contractors need space around your home to set up materials, and crews often work from sunrise to sunset to complete the job quickly. A job site supervisor lets you communicate special needs, like timing or space constraints, directly and efficiently.
Many roofing companies rely on sales representatives as temporary site managers. Sales staff may know about materials, but they usually lack the technical expertise to guide the crew through unexpected issues. They also juggle other priorities, such as running additional sales appointments, which can distract from managing the installation effectively.
2. Installation Expertise
Job site supervisors (like the ones at AIC Roofing) are typically former roofers with years of technical and management experience.
Roofers are craftsmen. Forming materials to fit oddly shaped fixtures on a roof is a difficult task. They are working on a tight timeframe and must be perfect. A job site supervisor ensures roofing crews don’t cut corners – and your roof is completed as promised.
3. Protecting Your Home
There’s more to a successful roof replacement than just ‘getting the job done.’ Having a site supervisor ensures that someone is assigned to monitoring the installation and ensuring your property is not harmed. Roofing crews may not take special care in properly protecting your landscaping and making sure the job is cleaned up (such as nails or miscellaneous materials). A supervisor is held responsible if these complaints arise from homeowners. They are appropriately incentivized to ensure the homeowner is happy from start to finish.
Additionally, supervisors verify the replacement is being completed exactly how it was agreed to. This may sound like a ‘no-brainer,’ but mistakes can happen at any level – from the back office (for example: ordering the wrong materials) to installation. Without an assigned person verifying the details of your project, the homeowner is often the responsible party for voicing any concerns or issues.
A job site supervisor is your main point of contact and the person responsible for making sure you’re satisfied with your roof replacement from start to finish. Many roofing companies skimp on this service, so ask what level of on-site customer service you receive when evaluating roofing contractors.
AIC Roofing has replaced over 10,000 roofs in central Kentucky and surrounding areas. We don’t cut corners and pride ourselves on our hundreds of five-star customer reviews. Contact us if you’re interested in receiving a free quote on your roof replacement.
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